did you happen to be playing a long premix before it froze? Mine freezes too but it seems to be caused by me playing an hour premix for cocktail hours and then starting the party, 2-3 tracks in the deck locks up and i have to pull the power
Can you provide more info like the track type, length, buttons that were hit that made it freeze and so on? can you reproduce it and capture it on video. The more info thats collected the easier it is for the engineers to hopefully fix this issue soon