[SOLVED] Rekordbox crash only on second screen win8.1

Everything is working as it should be, no crash problems at all, on my main monitor screen, when i put rekordbox on the secondary monitor and work a bit around (for example, last crash came when i change the view from 1 player to 2 and then to playlist view, etc), then in crashes with message: unexpected error.

My system is:

win 8.1 x64 enterprise

i7 3770, 16gb ram, AMD Radeon HD 5870 with latest drivers, latest rekordbox of-course, all win updates done.

I repeat, i don't have any other stability problems with my system, or any other program on my first or second screen.

Pulse if you need any other info let me know :)

Anastasio 26. März 2015 17:14

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Datum Stimmen

8 Kommentare

Graphic Driver version: 14.501.1003.0 . I got that issue for a while know and i'm pretty sure i did 1-2 driver updates.

Anastasio 26. März 2015 17:17 0 Stimmen

Awesome, thanks for the info - I'll pass it along.

Pulse 27. März 2015 20:01 0 Stimmen

@tasos > Engineers weren't able to replicate the issue - could you send the crash log when rekordbox crashed?

The folder below may have the crash log.

C:\Users<username>\AppData\Roaming\Pioneer\rekordbox\Crashes

Pulse 30. März 2015 16:48 0 Stimmen

No problem

https://www.dropbox.com/s/77faozf6u9i0hjw/e4b8312d-c54b-4484-96e0-2461aa73222a.dmp?dl=0

Anastasio 30. März 2015 22:14 0 Stimmen

The engineers investigated the crash log and found an access violation in a display-related library, atigktxx.dll. This may cause the crash of rekordbox.

They feel the video card or driver (AMD Radeon HD 5870) does not seem to be compatible with Windows 8.1. This crash may related with the compatibility between OS and display card.

Sorry!

Pulse 31. März 2015 16:46 0 Stimmen

Oh, well i'm sorry for that. I didn't install any driver which is not compatible... And this makes me wonder, because i get that crash only on rekordbox, anyway it's not a big thing, i'm working with rekordbox only on my main screen.

Anastasio 31. März 2015 16:51 0 Stimmen

Thank you for answering Pulse :)

Anastasio 31. März 2015 16:52 0 Stimmen

Yeah, sorry, I'm not sure about the compatibility - just reporting what the engineers find! I know sometimes manufacturers suggest compatibility but as with Pioneer products, not all scenarios are tested and some lingering issues can pop-up. At least it works on the primary display!

Pulse 31. März 2015 17:41 0 Stimmen