Followed all FAQ and set up guide. Still basically no sound out of any output ports. DDJ ERGO

@bob > Can you please post screen shots of your audio configuration for both Traktor and the Pioneer ASIO driver configuration tool?

I'm not sure exactly what you mean but here are some picks.

One more please - the Output Routing tab from the Traktor settings.

got it 

You get no audio in the headphones when the headphone-cue is illuminated within Traktor?

Sorry went away for the weekend. The only time I get anything it when I put all the volume knobs to max and I can just barley hear something that resembles what should be playing.

@bob > I'm not convinced that it's a problem with the unit -- can you download a copy of Serato DJ Into and test the hardware to see if it works with that?

Well I really hope it isn't the unit. I know its not my headphones cause I tried a few different pair with the same result. I try and get it working with Serato. 

Same results. :(

Before I send you to service, I'm going to see if the engineers can suggest anything.

One last question; are you able to test it with another computer to rule out the audio drivers?

I did try on a mac also but its was a while ago. I'll try it again with Serato.

Just tried it on a Mac same results.

Thanks -- I'll wait to see what the engineers have to say.

Given the information you have provided, the engineers also feel that your ERGO may have a hardware issue, please contact Pioneer technical support in your region to have it serviced.