@Alex > I'm sorry to hear about this, but it really sounds like the issue is with FedEx as Pioneer hasn't received the shipment. Please contact FedEx to resolve this issue.
Aktionen für Kommentare
Post
Folgen
PIONEER DDJ-SZ + FEDEX = BIG MISTAKE AND A LOT OF PROBLEMS
after 2 weeks sending emails and calling pionner in order to fix my DDJ-SZ jog problems...after spoke with 4 pioneer rep....welll...finally i received the label from pioneer... i left the equipment at the fedex store (past saturday).... they printed and added the label to my box....they sent the equipment to the shipping facility and now...my equipment is really LOST.. REALLY REALLY LOST.......nobody knows nothing now about my equipment...the tracking number doesn't have any information (only said that my box have multiple labels) so i called fedex 3 times and finally the store manager (Vicky)...she tried to help me but she cant find it as the equipment was delivered to the shipping facility here in miami ....we contacted the facility manager....but the shipping facility manager doesn't know nothing about my equipment ( but she have the proof that the equip was received there but know they cant find it in the store as maybe one of the employees did a new label or they sent the equipment to pioneer without a valid label, ect), where is going or where is ??? nobody knows........and they don't have nothing more to say that " i am sorry" ... i am in the middle of this for 2 days now....and i think this gonna have a really bad end....a really bad end....
Post ist für Kommentare geschlossen.
Datum
Stimmen
6 Kommentare
I contacted 5 different managers from fedex..visited 3 stores including the shipping center, 2 fedex supervisors and we have confirmed that the equipment was received in the shipping center (MEDLEY) here in miami and thats the location where we lost the equipment as we checked drivers reports, new labels, the manager and 1 supervisor and nobody,,,nobody knows where is my equipment ..a 30 pounds box......they told me the possibility that maybe one of their employees created a new label and sent the equipment to pioneer .. but there is no new label or tracking id created for your center in long beach california....we even check the first label when pioneer sent the unit to the retail store here in miami...we check if maybe fedex sent the equipment back to that address and nothing was found there ..... so now they dont know what else we can do....we tried to open an online claim but now the system doens't let us create the claim as the original label was created by pionner.....and only pioneer can put a claim for this....this is really annoying..really annoying that i have a $2000 dollars equipment lost and nobady knows nothing on fedex about where it can be or where is my equipment.....
Aktionen für Kommentare
Sorry man, that really does suck. Unfortunately I'm unable to provide any assistance on this -- you'll have to try and get FedEx and/or Pioneer to figure out what happened and either complete a claim for the insured value of the shipment or to replace the equipment. Hopefully it works out for you.
Aktionen für Kommentare
well..thanks for your help....
Today fedex called me and they "maybe" found the package.....that package was delivered to the retail store.....now they are going to send mabck the driver to picku the package...but now... the question that nobody can answer...if they need my sign to release the package...how they release the package to another person and why they are telling me that in the worst case fedex have to work with pioneer as pioneer marked this equipment as obsolete and old....and thats what Vicky (fedex store manager) told me 5 minutes ago... how my DDJ-SZ is obsolete and old......
Aktionen für Kommentare
welll...... is till don't have a package and fedex still losing time with absurds things and i dont have my controller back.....
Aktionen für Kommentare
I'm sorry Alex, but this is not something we can assist you with here. Again, I'm sorry for your frustration with this situation however it is best for you to continue contact with FedEx and/or Pioneer's customer service as you already have an open case with them.
Aktionen für Kommentare