RE; CDJ 2000 USB Port on 2 Decks broken.

I'll try to be as professional as I can and set aside my anger and frustration. I find it interesting that soon as a point is being made by customers a forum goes as "closed for comments".(http://forums.pioneerdj.com/entries/20319308http://forums.pioneerdj.com/entries/20319308)

But may I ask kindly from some professionals to hear me out here. What happened to customers being number one? Im not out to screw Pioneer over.  I have set my heart and soul into music as well as into Pioneer. I am by far a die hard Pioneer fan and everything I own from my CDJ-2000s, DJM-900, HDJ- 1000s, HDJ-2000s, EFX-1000, S-DJ05's TO my Pioneer Navigation-DVD playing in my car TO my Pioneer speakers in my car... I am utterly shocked and disappointed with the lack of professionalism and good help received from those replying to forums representing Pioneer.

Its not a personal attack. Alright... "@Anhanguera > As I noted above, "several" out of "several thousand" does not make it a major problem.  Sure, as a single user, it is a major problem to that person, but in the overall production, a tiny percentage does not mean it affects every user.  Besides, each incident is dealt with by tech support on a case-by-case basis."

Please consider there is NOT however a majority of CDJ-2000 users using the rear USB port, thus will not be accurately referenced total number of CDJ-2000 users reflecting a total product flaw. I have had my CDJ-2000s for 3-4 months? They were a gift. They werent abused... I understand Pioneer is watching to those sketchy people ripping off companies, but as a die hard Pioneer Product user I feel I deserve to hear no less than send your "CDJ-2000 in and we'll fix it without cost". That my friend would be premo. I don't want to jump on that product train of who said she said ship it here ship it there. Thanks for reading.