Cannot find / see Seagate 2.5" External HD on XDJ-1000

Hi,

I purchased a pair of XDJ-1000 and received them earlier this week. I unboxed and set them up to find they do not work with my 1TB 2.5" Seagate Hard drive. It states no USB connected. I then tried my brothers 500gb Seasgate 2.5" Drive and that does not work either. This is quite a cause for concern as these are quite popular drives & DJs turning up to clubs with drives may not be able to play which is extremely worrying. I did try with a standard pen drive and that works OK. Will there be a fix out for this?

Cheers,

Stef