El Capitan issues DDJ-SZ

@Ken, welcome to our boat mate. I have the same issue. All I heard from them is to be patient. :))
I guess Traktor Kontrol S8 will be my choice if the update gets delayed. At the moment I have a brick at home worth 2000 USD :)

@Ken > Contact Apple and send them your bill. Both Pioneer and Serato have statements warning against upgrading to 10.11 until driver and software verification is completed.

@Pulse: So your official stance is that its Apple's responsibility to update your drivers and software when they release a new OS update? That's an absolutely pathetic and childish response. This is not how a supposed world class organization should treat their customers. You have a responsibility to provide updates in a TIMELY fashion and we are well beyond timely.

I'm curious, what is your answer to the folks who just purchased a New Macbook pre-loaded with OSX 10.11, they don't have an option to downgrade? Return it? Send Apple the bill?

By not updating your drivers you have told your loyal customers selling new hardware is more important (higher priority) than fixing existing hardware to be modern. At this time the DDJ-SZ is a flagship DJ controller that doesnt work with current modern operating systems.

The Driver development team should have been working on this issue when your customers first started announcing the problems on the 10.11 Beta preview. I've read that your stance is "We're not wasting resources on a Beta that might change." But now you're behind the curve. Everyone else has functional DJ controllers while your customers are losing money.

I'm at an absolute loss at your response; you have confirmed for me that Pioneer DJ is not an organization worth supporting with my dollars.

@Shahin, I've been in the boat. There's a good community of us waiting on this update. I ordered an S8 this morning. It's a shame not only is Pioneer losing an extremely loyal customer, but so is Serato.

@Ken > Not at all. Apple is constantly making improvements to their operating system, and unfortunately sometimes at the cost of hardware and software manufacturers having to change their devices, drivers and applications to match and remain compatible. In order for those other manufacturers to ensure that their products will work properly, the engineers, software developers and their support teams need to first learn about what the changes were to the OS and how they will affect their products, then develop, test, re-test, and publish updates, fixes, patches, etc. This is not something that can occur overnight, especially when a company with as many products as Pioneer needs to ensure that not only will the updates be compatible with the new operating system but also remain compatible for all existing users on older operating systems, oh and all the while not introducing any new bugs.

If you happen to be one of the narrow group of users who is between a rock and a hard place in purchasing a new Apple computer with the latest operating system, that is an unfortunate situation that you may not have chosen to put yourself in (but rather by necessity of a crashed / stolen computer), but there are still ways of getting around the compatibility with 10.11 by installing an earlier version of the OS if function of your hardware is mission-critical (yes, it can be done -- users can even boot from external USB drives to WINDOWS if it's that important to them to do so).

I didn't see Pioneer announcing anywhere that they weren't working as hard and as fast as possible to release these updates, so I'm not sure why you don't think they're doing it as TIMELY as possible.

Most of Apple's 3rd party hardware providers have had updates available within a week or so of the update. Apple themselves resolved a major issue with the audio unit plugins since release.

Timely is less than 30 days.

The first public beta was made available on July 9, 2015. The first developer beta was before that.

This problem was found more than 30 days ago, and reported here on these forums.

Resolving a major issue like this should be a high priority, not a 4-5 month delay. That's not timely at all.

@Ken > As previously noted, Pioneer does not test with developer betas due to the potential for changes between beta and public release. The official public release of OS X 10.11 was September 30th, 2015. That was precisely 21 business days ago (less the holiday in Japan, October 12th, making it 20 business days).

According to your definition of "timely", they've got until November 12th.

@Ken, They have new policy mate, Customer must wait, doesnt matter how long.
Same thing goes with Serato. OS 10.11 came out last month, today they release 1.8 and saying that it is not OS 10.11 compatible. Besides, there no feedback about their actions regarding the issue with the OS.

@Pulse:

The reason for a developer beta is so companies like yourself can get a head start working on potential issues. Your development teams need to re-evaluate that strategy; It's time to become less profit focused and more customer focused.

20 business days is a complete month. that's 160 hours for a single FTE. This fix should not take 160 hours to complete. If so either your code base is horrendous, or your development team is inefficient. I get the feeling the company is more focused on revenue generating endeavors vs maintenance on existing products.

Do you guys even have 1 dedicated person to this resolution? I would hope you have a whole team.

Giving the community insight to the process might go a long way into rebuilding the broken relationships. I see a lot of finger pointing and excuses; I see little action.

Your community outreach/support is cold and not helpful. I couldn't imagine a company who cares about their customers reacting with "Send your bill to X".

-Ken

@Shahin, Agreed. I saw the Serato update today and was annoyed that they couldn't be bothered to update support to 10.11. It's too costly to deovte the appropriate time to maintaining software when you can just write a new one and release new hardware.

Switching from Serato to Trakor is a bit easy than switching from a $2000 controller to another. Hell because of this issue many people aren't interested in picking up a second hand DDJ-SZ, we're note sure an update will ever come out.

I'm getting flashbacks to the TASCAM controllers. They just gave up over one release of OSX and stopped supporting anything not brand new.

On the other hand NI equipment, RANE, Numark all work great under 10.11 with Trakor. Apple resolved the Audio Unit bugs with the latest patch.

PioneerDJ has crickets, and finger pointing...

@Ken, totally agree mate. As well, NI Support Team they are working great. When I was checking S8, I saw that they were providing Beta drivers for users with issues to test them out.
Maybe its time for me to forget about Pioneer and discover Traktor. I also heard that sound quality is way better on NI controllers.

@Shahin,

I'm not sure if there is a noticeable difference in sound quality. I do a bit of production work and all the NI hardware I have works pretty damn well; the Hardware is a bit more plastic than say the DDJ-SZ. I'm looking forward to the S8 arriving.

@Ken, Regarding plastic part I agree. Pioneer always cared about the design and about easy usage of the equipment. At this moment wish SZ was the plastic and worked as NI. Really hope they will come out with something till end of next week. Already 1 month passed and still no update any update. It shows that their customer support sucks big time. I am sure that SZ was my last Pioneer purchase. Same goes with Serato.

Wow, does not test with Developer Beta's! Really? Isn't the whole point of Developer beta to allow third party's like Pioneer to have a head start and product ready by or close to public release!

Because I was Naive, I updated to El Capitan. Now it is taking me 4 days to get back to the previous version. Granted I don't blame Pioneer for my mistake, because it was exactly that, my mistake. However, supporting existing clients should be pioneers first priority!