[SOLVED] Data Cable connection problem with mac

@Richie > Do you have a USB hub? Can you try putting that between the CDJ and your laptop and see if that resolves the issue (as a temporary workaround while we investigate the issue)?

Hi yes tried that also but still happening

@Richie > Can you tell me which kind of cables you are using - send me a link maybe?

Have you tried using alternative cables?

I'd also try resetting the SMC on your Mac: http://support.apple.com/kb/HT3964

Hi yes ive tried several cables and i have even tried it on a friends mac and also my sony vaio and it still does the same thing so must be some kind of problem with the port on the player

@Richie > And what about resetting the SMC?

just tried that but still happening

Ok, I'll investigate with an engineer.

@Richie > Actually, just before we go to the engineer, can you try one more thing for me?

If you are on a MacBook that has a Core iX (i5 / i7) processor, can you try using the rear USB port rather than the one closest to you...

I dont sorry  but i have a sony vaio and a dell i have also tried it with and still doesnt work. The other cdj works fine with all 3 laptops

Ok thanks, I've raised it with an engineer.

@Richie > The engineer has advised me to tell you that he feels the problem is hardware related and you should send the unit to a service centre in your country.

ok thanks i live in stoke on trent cheshire can you advise me of the nearest pioneer service centre please

@Richie > Go to this page: http://www.pioneer.eu/uk/content/support/support/service.html

Or alternatively, give Pioneer UK a call and ask them to point you in the right direction: http://www.pioneer.eu/uk/content/company/company/locations.html