I bought 2 DDJ-RX and one of them is having issue with the jogwheels. When you turn the jog wheels, the software scan super slow and lagged and took about 2-3 seconds to catch up. I called Pioneer support and they told me to go back to the retailer. I called the retailer and they are giving me a runaround and now telling me to go to Pioneer. Can I get some help on how to replace my RX?
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@Duytran > Sorry to hear that, does the other RX work properly, it's just the one unit with the problem? Are you testing them both on the same computer?
Before continuing the battle with your dealer, I would suggest you might try a couple of simple troubleshooting items first...
1) Change the USB cable.
If you're still having problems after that, please let us know and we'll see what the options are for you.
What kind of speakers you have plugged into the board? xlr ? sounds like a grounding issue.. make sure you have all your sound equipment plugged in to the same receptacle. get a power bar and split of that.. this way you have a proper grounding loop