You can make an inquiry here https://www.rekordbox.com/en/support/inquiry.php
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Using RB with my DDJ-SZ I noticed that STOP TIME Knob is not mapped properly. From 0% to 50% change in stop time is almost nothing!!! You need to make it more sensitive and map the % position better.
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You can make an inquiry here https://www.rekordbox.com/en/support/inquiry.php