Sorry to hear that, please file an inquiry ticket here and our support team will gather some additional information to assist you in resolving this issue.
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I updated to the latest RB and now my device, XDJ rr will not show up under audio. I have uninsalled and reinstalled the driver 44 times. Nothing. I have also uninstalled RB and reinstalled 2X. I have uninstalled and reinstalled back to an older version of RB. Nothing. I cannot get this thing to show up. I also do NOT have a firewall set up on my mac. What happened. I'm going to lose my job tonight if this isn't fixed.
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Sorry to hear that, please file an inquiry ticket here and our support team will gather some additional information to assist you in resolving this issue.