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Any USB-C Thunderbolt 3 Windows 10 success stories?

Hi forum,

UPDATE: this was a turbo boost issue, and not a USB-C issue. Please see this KB: https://forums.pioneerdj.com/hc/en-us/articles/360015455971-To-those-who-have-crackling-noise-when-using-DDJ-1000-with-rekordbox-dj

 

ORIGINAL POST:

do you have any success stories of Windows-10 USB-C laptops, especially thunderbolt 3 ports?

Details: For the past couple of months I've failed to find a stable combination of a USB-C windows 10 laptop for DJing.
I tested multiple brands of windows laptops, controllers, USB-A adapters, Ports, Cables, Hubs.

Issues include:
- Crackling noises during regular playing
- Crackling noises while touching other (unrelated) channels
- Complete resets during playing. Music stops for 5 seconds and then restarts automatically
- Plugging / unplugging other USB devices stops sound until a software or even hardware manual restart
- same issue as above, but only for MIDI commands (ie, sound continues but controller doesn't respond)

 

pedro estrela

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@pedro > Typically those issues would be related to the audio device and not the source. Were you testing the same configuration but without the Thunderbolt drive to see if those same issue occurred?

Pulse 0 Stimmen
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If thunderbold gives that much Trouble, why not just stick your ddj-1000 in to a USB 2.0 port. My laptop has usb-c as well but i dont have usb-c hostcable tot test it out. I might try it out comming few weeks.

DJCannonball 0 Stimmen
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My mistake was buying a USB-C only laptop 3 months ago. laptop HP spectre 13-v103np has only 3x USB-C ports. Since then all my free time is spent diagnosing this problem to painful detail. 

I'm also fighting the severe red tape of the Vendor warranty, which has "repaired" the laptop for 3x times already.

I now borrowed an Lenovo X1 carbon 5th generation, also windows 10, which has 2x USB-A and 2x Thunderbolt 3 ports. I get much better stability there, even on the TB3 ports, but still see some issues.
 
tested DJ equipment:
- DDJ-SZ
- DDJ-1000
- Akai AMX
pedro estrela 0 Stimmen
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@pulse: I confirmed multiple times that the above DJ equipment (DDJ-1000, DDJ-SZ, Akai AMX ) all work fine in other windows 7 laptops / USB-A ports.

 

as mentioned, the issue is that I bought the HP spectre 13, and HP refuses to give my money back after 3x "repairs"

pedro estrela 0 Stimmen
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Sounds like it's a crappy implementation of an internal systems bridge. Sorry to hear you're having such issues with HP - they've really flushed their consumer level products down the drain the last few years. :(

Pulse 0 Stimmen
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I managed to get a usb-c hostcable for my windows laptop and gave it a spin.  I get good latency even with the smallest buffer size setting,  no audioartifacts or what so ever.  I do have some minor other issues  on the fx-master channel but that's not usb-port related (it's a software thingy).  I have used loads of usb-audio products before and 1 thing I do know is that they all work best on usb 2.0 legacy ports.  in my case the ddj-1000 seem to work pretty solid on usb-c, but to be safe I use it on usb 2.0 ports anyway on gigs.    usb-audio products are not usb-c's best friends :(

I agree with Pulse, HP is not what it used to be these days. poorly build laptops, usb-issues, their printers are low-quality and you get poor hp-support.

I would try to sell that spectre on ebay or something   in order to get a laptop that actually works.   in case you're wondering: mine is an MSI  GE72 6QD-019NL  never failed me in the past 1,5 years,  not even a single hickup

DJCannonball 0 Stimmen
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I do some gaming on this thing, yes  (because they run so well  and it's fun :)   but it's also the heart of my studio.  I also have an old 2010 macbook pro   which I bought for about 400 euros 4 years ago   and is still rocking hard on Traktor  and my DDJ-T1
the advantage of OSX is..  you don't have to worry about viruses and stuff.  simply  press the powerbutton and you're good to go.

DJCannonball 0 Stimmen
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 Dell XPS 13 9370 - All USB C, runs fine on the USB3.1 or Thunderbolt ports.

H3X 0 Stimmen
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Hi,

after a lot of pain I've read the solution by Olivier Frappier: https://forums.pioneerdj.com/hc/en-us/community/posts/360011646626-REKORBOX-5-3-0-BETA-3-4-or-5-3-2-and-DDJ-1000-don-t-like-Intel-turbo-boost-with-my-IntelCore-I5-8th

Now nothing points to USB-C being the culprit anymore; instead the issue was turbo boost. On this specific BIOS this cannot be disabled. 

Solution was setting the CPU to 99% on advanced power settings, or running the CoderBag utility:

- https://forums.pioneerdj.com/hc/en-us/articles/360015455971-To-those-who-have-crackling-noise-when-using-DDJ-1000-with-rekordbox-dj

- http://www.coderbag.com/Programming-C/CPU-core-parking-manager-v3

 

PS: the windows April 2018 audio issues were not relevant, as I'm still running on 1709.

 

pedro estrela 0 Stimmen
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