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Third time lucky?

So, after commenting that Pioneer had not replied to my thread in over a week, they apologised and said they'd help. That was Sunday. Not a peep sonce. So here's the problem again -

I'm trying to sync rekordbox mobile with my rekordbox library, but I can't get rekordbox to see the phone (ie won't show up under 'devices'). Here's what I'm running -

Rekordbox 5.2.2

macbook pro 13" mid 2012

2.5 GHz Intel Core i5

8 GB 1600 MHz DDR3

Intel HD Graphics 4000 1536 MB

Running Sierra 10.12.6

Iphone 7plus, running iOS 11.3.1

Both macbook and iphone are connected to the wifi router. Sierra firewall is disabled. Rekordbox mobile can see the wifi network. Itunes can see the phone over wifi, so it definitely seems to be a rekorbox issue.

Roy Williams Beantwortet

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And for the second time, I'm telling you I'll get to your post soon, thank you for your patience, and close this one.

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