Rekordbox couldn't read Database

Did you resolve the issue or do you need some help with it still?

I'm receiving the same error & opened a ticket this morning with support. It would be good to have a log file to review that indicates what process during load is stalling / looping.

Pulse - can you share which "rekordbox xml file" the error refers to? In my instance, the catalogue / index seems intact, but my settings on the rx2 are defaulted when I use link / export, and track modifications during a set aren't retained, and when I click on the rekordbox xml instance in RB on the left hand pane, I receive the "The rekordbox xml file specified is unable to be read properly".

I've uninstalled, manually removed references and re-installed on windows 10, then restored from a backup late Feb, moved it back to the original drive, same result. File date/time stamps indicate I'm using the restored DBs, if I knew where specifically it can't read from, I may be able to trace it down myself vs. holding for an email from support.

Hoping to hear from support today, if there's something online I'm missing that can help, I'd appreciate the insight!

Thanks

John

@Chaos Cat > I just looked in your account and couldn't see a ticket - did you call in or create it with a different email address?

As for the XML file, it's not necessary for it to be used for normal operation, it's more for bridging in and out of other applications.

Hi,

I spoke with someone who answered at the support line listed for Rekordbox, who let me know that usually ppl don't call the number. When I realized they were reading the prompts for the online form to me that I would have filled out, I thought there was a risk of having the ticket missidirected. I also opened one online manually the following day when I realized I didn't have an email confirmation, I can't see that support ticket either, perhaps I've done something incorrectly (?).

The problem does persist, I've restored things from a backup a few weeks earlier, overall I'm seeing stability, the remaining error is that the RB xml file can't be read properly. Is there a way to recreate it? I'd like to retain full functionality, and the peace of mind that I've restored full file integrity vs. finding a compounding issue down the road.

Thank you Sir!

John

Not sure who you might have spoken with, but looking at your account, under this email, you have 2 old tickets, both of which are solved / closed, so no current / new tickets are there.

If you want the XML to "work," you first need to create it. You can do so by going to File > Export Collection in xml format, then store the file wherever, and in the preferences, set the location to match:

Again, this is only useful if you're actually doing something to manipulate the XML file in an external program (such as Rekordbuddy), and need rekordbox to read-in the changes.

Thanks for that, I’ve been looking at whether it was that straight forward, thanks for providing the answer. My ticket for dual emergency mode situation was not solved, engineers can’t replicate and it fit to a point where it’s easier to use a different workflow for specific use cases. Thanks for the help on the xml issue,
John