DJJ SX3 issue

hi i just got back my ddj sx3 from pioneer for the factory recall i noticed when playing a track on the right deck i cannot click on the roll,slicer,sampler button.but on my left deck i can im wondering if i clicked something to not allow those functions on the right deck? any help would be much appreciated.i just hope i dont need to send it back in to pioneer to get it checked.