Hi there.
I'm asking you why when I plug my XDJ-RX2 to my Windows 8.1 laptop, using the latest version of Rekordbox (correctly activated with the key included in the XDJ-RX2 package), the laptop crashes and shows a BSOD (Blue Screen Of Death), saying somethin about an XDJ-RX2 driver issue.
I re-installed all drivers for the XDJ-RX2 and I also updated the firmware. Everything is up-to-date and the XDJ-RX2 works correctly as standalone.
I also tried to use it on Virtual DJ, but it keeps crashing, like Rekordbox, at the exact moment when I open the software while the XDJ-RX2 is plugged in.
Hey Fabio,
Sorry to hear that, it could be that you need to make sure all of the Windows updates and service packs are installed. If that doesn't work, please file an inquiry ticket here and our rekordbox support team will be able to gather some additional information to assist you in resolving this issue.
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