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Hey Community,
I really need some help.
I had a booking yesterday and couldnt get my setup running, had to drive home to get my Serato Box.
I had to update my macbook to Sierra 10.12.6 because I installed After Effects, and it wouldnt let me install it with an older version.
Before I updated I checked the Serato Homepage if the newest Serato version supports 10.12.6
I am running Serato Version 2.3.2
When I got to the Club and plugged into the mixer like I always Do I couldnt get a Signal from the CDJs, I can play songs in Internal Mode and they will Play on the Mixer without a Problem.
I read into the Problem and found this:
https://www.pioneerdj.com/-/media/pioneerdj/downloads/other/troubleshooting/troubleshooting_highsierra_003_e.pdf
I did everything that is described but still couldnt get it running.
Uninstalled the driver, rebooted.
Reinstalled the driver... tried that a couple of times.
The Driver is not blocked by Security Settings.
And nothing shows up under SYSTEM INFORMATION / BLOCKED SOFTWARE
The Problem is that I do not own a nxs 2 myself, so its hard for me to try it out and play around. I just go to clubs, plug in and use their mixer... So I can not make a Firmware update on the mixer, since its not mine and it can be a different mixer at every gig I play.
I also tried switching the mixer Output in the Driver settings, I read that you have to switch it to the opposite from what it is and switch it back again...
I played around with it but still could not get it working.
After 1 Hour of playing around I had to drive home to get my SL2.
I would really appreciate any help here.
Sorry to hear that, please file an inquiry ticket here and our support team will gather some additional information to assist you in resolving this issue.
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Having the same issue...