Trim control not working when using s/pdif cable

Can you show this on video? I've used that same setup using digital for years and it works the same as an analog line connection.

No problem, I can send a video. I will send it as soon as I get home. Thanks

How do I upload a video? 

https://www.dropbox.com/s/6c3nec2u6dxyre8/IMG_0729.MOV?dl=0 

The above link is the video of my issue. Thanks.

Wow ... that is bizarre! Have you tried flashing the firmware on the mixer?

2.07 is the current version, but even if you already have that version installed, try loading it again.

Yes, I updated it last week.

900nxs2 running 2.07

both 2000nxs2 is running 1.85

I just reflash my mixer with firmware 2.07 and I'm still getting the same issue.

Okay, so that wasn't it. I'll direct you to contact a Pioneer DJ authorized service centre in your region to have your hardware inspected and/or repaired as it's most likely a hardware fault causing this to occur.

I just got these nexus set up last week on 04/05/2020. The setting is in their default setting on the mixer, I haven't made any changes. I only loaded my profile from my USB.

I'm still within the return policy where I got the mixer from. I can ask them to exchange it since its a defect. Or is it better if I just send it to you guys for repair.

It just sucks because all of them are brand new

Oooh - yes, if you can return it, please do that; this definitely seems like a hardware fault.