SX2 Error with Serato and Rekordbox

Thanks for your quick response. I should've mentioned I tried all the obvious things, and the switch is already set to PC mode.

And any help about sound not coming out of one of the outputs?? 

And does it still say "External Input"? Because that's what is shown when the input selector is set to LINE or PHONO.

As mentioned in my previous post, it is set to PC mode.

Any more help please? 

I'm a bit disappointed here. I have a serious issue with one of your products and have had hardly any help or follow up. Luckily, I'm fortunate enough to have back up options but if this was someone trying to make a living and was their only option, this would be awful for them.

I still need help fixing the problem, please.

Here's a question -- does it work as expected with Serato?

As mentioned in my original post, no, it does not work properly with serato or rekordbox. It seems to think it's in some type of DVS mode or something. All the controls work but no sound.

And again, just to stop confusion, the controller is set to PC mode on all channels.

Sorry, this is quite unusual - pease contact a Pioneer DJ authorized service centre in your region to have your hardware inspected and/or repaired.