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If the software is what's freezing, then you should reach out to the Serato support team.
Serato freezes totally after some time while using my DDJ SR2. (The SR2 was plugged into power supply)
I experienced exactly the same in the past with my DDJ SR back then. It was solved by updating the drivers and firmware. However, for the SR2 there is no firmware update. There is a recent driver update (December 2021) but I experienced the freeze before as well as after the driver update. (I checked my driver, it did update to 1.010)
I use serato DJ 2.5.6. I had the same issue with prior serato versions on my DDJ SR. I have a Acer spin3 computer with Intel I7.
I believe it is an existing issue for longer already. The same issue was for example reported here in 2018 by other users: https://forums.pioneerdj.com/hc/en-us/community/posts/360000199506-DDJ-SR2-Freezes-
As indicated in the comments there: "I can get it to unfreeze by moving the USB buffering latency up [in the driver screen] and then presuming standard. I hope that can help narrow down where the problem stems." => the same works (only temporarily!) for me.
Is there a solution for this problem meanwhile?
Thanks!
If the software is what's freezing, then you should reach out to the Serato support team.
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I will look into this, but for now you should file a ticket so the issue can get to an engineer, please file an inquiry ticket here and our support team will gather some additional information to assist you in resolving this issue.