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Can I get you to please file an inquiry ticket here and our support team will gather some additional information to assist you in resolving this issue. Thanks.
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I've noticed that occasionally the pads stay white for a few seconds after pressing. They still work but can be off putting, so hopefully can be fixed in a firmware update.
Can I get you to please file an inquiry ticket here and our support team will gather some additional information to assist you in resolving this issue. Thanks.
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What OS are you running?
@Pulse its 2020 Macbook M1 running Monterey 12.1. Just realised I still have a 2012 Mac pro so will try using that and see if there is a difference.