Hi,
I am having the exact same issue as this post:
https://forums.pioneerdj.com/hc/en-us/community/posts/360048472612-Possible-BUG-on-DDJ-1000
All of a sudden rekordbox freezes, ddj1000 seems to restart where you see Rekordbox logo on jogwheels, waveform dissapears and pads lose colour until you press them again.
This is definately not a PC issue as I run an 11mb graphics card with a Ryzen 7 and 16gb Ram. I have unistalled windows, updated all firmware, tried on multiple PC's and the same issue comes up time and time again
Can you please help or advise what to do as essentially at the minute this is a faulty product that I cant use for its purpose.
regards
Adam
Hey Adam,
"This is definately not a PC issue as I run an 11mb graphics card with a Ryzen 7 and 16gb Ram."
Unfortunately AMD CPUs are still not officially supported. While it's possible there may be another issue, we're unable to assist in troubleshooting further unless you're using an Intel CPU.
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Hi, i am using the a MacBook pro 2018, latest version of Catalina and latest version of rekordbox 6.X and now keep losing waveforms on jog wheels and lights default to blue on pads, I have reinstalled everything including Catalina, and firmware flashed my DDJ1000 and still have this issue. Please help, I can see this issue has been raised before on Macs and PC's with no resolution. Thank you.
using macOS Catalina 10.15. 1 and Rekordbox 6.2.0 thanks.
I get that you cant answer my post pioneer due to me using a superior processor.
However there is obviously an issue here at play that seems to not be acknowledged and when you are spending north of £1000 I think it warrants taking seriously
@Adam > I'm sorry, but if you're not using supported computer hardware then we're unable to assist with this matter.
@Paul > Please update to Catalina 10.15.7; if you still have the same problem, please file an inquiry ticket here and our support team will gather some additional information to assist you in resolving this issue.