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Pioneer responds and doesn´t help

Dear Pioneer Tream

It is really a pity that Pioneer does not provide in the Forum and also in the technical support not help with problems with the expensive Pioneer Product.

Altough I was always nice and friendly was not anwered until the forum. One has been referred for technical support. But even there one seems to shy away from the product problem, because you dont get an answer there either. Which I think is a great pity.

Product is purchased, problems remain with the Customer.....Very nice...

My Number in technical Support is #257565

My Problem is not away,.......please help me

 

Thanks and Greetings Thojel

Tho Jel Beantwortet

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Thojel,

In this forum post, we asked you to create a ticket because it's easier for us to have a 1:1 communication and exchange data that you might not otherwise want shared with the public.

Your ticket was created Jan. 21, responded-to by one of our agents on the 22nd, then escalated after your response on the 24th, and escalated to our engineers in Japan on the 29th after you provided the system report.

I'm sorry they have not yet replied to that escalation however the team is quite small and very busy and your patience is appreciated.

Pulse
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