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Please create a ticket with the support team in your region for further assistance in resolving this issue.
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No - more likely an issue of grounding. If you touch your hand to something grounded (eg. the metal casing of a computer or appliance), does the scratching response from the jog work as expected?
I havent tried yet, but this is what I do: when the jog wheel stops responding I just press the Pause button and do scratches that dont require the track to be running, and after a few seconds when I press Play again the jog wheel starts working normally.
However I would like the jog wheel to work normally without tricks, now the first time it stops working is around 10 minutes after I start my scratching practice