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I cant made PC MASTER OUT work. DDJ-RR

 

I cant made PC MASTER OUT work. DDJ-RR

just 2 weeks i get a pioneer DDJ-RR, and my pc master out is not working. I try lot of things in this forum but nothing work.

In my Preferences/Audio when i select DDJ-RR ASIO in the Master Output just say "DDJ-RR MASTER" and i see some pictures with "+SPEAKERS". The music only go for the headphones through the controller. 

In the lap when i click the "sound icon" appears the line volume and a tittle i can change from "speaker (conexant smartaudio HD)" and "line (PIONEER DJ DDJ-RR)" and the 2 are in max volume.

I'm using a Dell inspiron 2 in 1 / Windows 10.

¿What can be the problem? ¿Someone with the same issue? 
¿This work with only connect the usb cable or need more? 
I'm very frustrated, i want to practice. :(

Thanks in advance.
Aly Or'less

Baneit Answered

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I don't have this options, this is exactly my problem.

This is what i see:

Baneit 0 votes
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Did you first enable the Master + PC output by clicking the icon beside the word MASTER at the top-right of the rekordbox window? It will turn purple when it's on, and then you will see the options as outlined above in your preferences.

Pulse 0 votes
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And did you follow the instructions I linked after ensuring the MASTER OUT was enabled?

Pulse 0 votes
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I did everything exactly as it says there.
I have experience with computers and I understand the procedures well. really do not have idea why is lacking that option.
But that does not seem to be a configuration problem.

Baneit 0 votes
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Can you please post a screenshot of your PC MASTER OUT ASIO Settings Utility?

Pulse 0 votes
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This is what the Settings Utility looks like, I have the same issue.

 

I know it's something software related, I just can't lay my finger on it.

Cretaker 0 votes
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@蔚远 王  > Did you follow the instructions in the guide above? It's important that you have the MASTER + PC mode enabled before opening the preferences so you can then go into the settings for the MASTER + to make sure this is selected:

 

Pulse 0 votes
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As a follow-up ... did any of you flip the switch on the back of the DDJ-RR to the "ON" position?

Pulse 0 votes
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