RZX showing MIDI CONTROL

Hey

i just upgrade the rekordbox to the latest 4.3 version and reinstall the driver as it told me to

however my RZX controller screen only show MIDI CONTROL and can not show any other information. the DJ controller work fine, only the screen does not work.

i check my firewall of windows, for rekordbox file all are approved and connected.

what should i do>>??? it used to work perfect before the upgrade...

Rong Ma March 03, 2017 01:10

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Date Votes

9 comments

Dear Sir,

Please double-check to see if you activated "VIDEO" license on rekordbox.

Thanks,

Kanta March 03, 2017 06:47 0 votes

Are you saying the video license needs to be activated to see track data on the screen?

Torch June 22, 2017 23:12 0 votes

Exactly. You should to be activated video license to see track data on the screen.

Kanta June 23, 2017 00:43 0 votes

I bought the subscription and activated it but I'm still having the same issues. I don't see a spot where I can specifically activate the video for some reason. I looked under "Preferences" > Video and ticked the enable video box. Not sure what else I need to do to get this going.

Torch June 23, 2017 00:58 0 votes

Did you see this?

https://forums.pioneerdj.com/hc/en-us/articles/115001786106-Troubleshooting-of-DDJ-RZX-issues

And then you're still in trouble, please tell us more details on inquiry here.

Kanta June 23, 2017 01:03 0 votes

Yes, I did. This is the issue I have. Even after I made sure my hardware was set to "auto" , my hot cue stayed blue.

Step 1 Check DDJ-RZX settings

a. Connect a DDJ-RZX and your computer and turn on the power of the DDJ-RZX.

b. Check the color of the [HOT CUE] mode button on the DDJ-RZX when launching rekordbox.

・ If it is white, the DDJ-RZX is working properly.

・ If it is blue, check the DDJ-RZX settings following the steps in page 3, “1. DDJ-RZX settings”.

Torch June 23, 2017 01:11 0 votes

Please double-check of all troubleshooting above, and still have problem, please come to inquiry.

Thanks,

Kanta June 23, 2017 01:18 0 votes

I have an inquiry in already. Is it possible it may be my firewall? I have a Mac but maybe it could be causing issue. I'm going to give that a try.

Torch June 23, 2017 01:21 0 votes

It was my AV firewall. Everything popped up as soon as I disabled it. Now I'll try adding in an exclusion for Rekordbox and see if that solves the issue

Torch June 23, 2017 02:12 0 votes