DDJ-SZ : Failed to connect audio

Hey pioneer DJ I'm having the same problem as the above person done everything you said. it worked one day then when I go to play the next day I get the audio connection error retrying. I just got the new razer blade pro 2017 edition running Windows 10. please for some help I tried everything I can think of

@Junior > Are you running a user account with Administrator privileges? When you installed the drivers, did you do so as an Admin?

Yes I have all the time. it worked one day as soon as I got the laptop all I did was install serato along with the new drivers and firmware it literally worked for one day and when go to play the next day I get audio connection error retrying. I tried about everything went to device manager uninstalled all the drivers and reinstalled it back still samething. I came across this post and pretty much did every thing you stated.

Are you on the Windows 10 Creator's Edition?

When the device fails to load, have you checked in the device manager to see if it's listed with a yellow exclamation mark?

That I have to check I will get back to you if it's the creators edition. when it fails to load and I go into device manager there's not yellow sign that suggests the driver is corrupt. when it keeps trying to retry serato stops responding I plug out the Ddjsz and serato stills try to reconnect. I tried different USB wires including all the other USB ports. i tried a fresh install before installing serato Windows find the drivers for the sz when plugged in but when opening serato still says audio connection error retrying. I tried installing drivers through serato samething downloaded from your site and install manually samething 

update- yes it is the creators edition I updated over the weekend hoping it will help I'm on Windows 10 build 1703

So I seem to figure out the problem within my sound settings the Ddjsz was set as default device when I switched it back boom both channels show up and the Ddjsz finally connects. But now the head scratcher comes in every time I restart my computer I have to do that before the ddjsz can connect why is that ? very Weird!

That sounds like Windows was trying to use the device, but the drivers can only be used by one application at a time. I would go and assign your main windows audio device (the built-in soundcard) as the default device, that way it can't try and grab the SZ as the primary device.

Yea I did that but every time I restart the computer I have to set it as default device or the Ddjsz will not connect. wondering why is that?

I'll see if our DDJ team has an answer.

Well I have windows 7 and when I opened DDJ-SZ service utility I got windows 7 : 1.103
The latest firmware version : ***.
Also I tried to push the sync + cue buttons with clicking on the power button to load the master's led light but that was really useless.
Any help would be highly appreciated

Regards,

@Sameh > I think your problem is likely due to a driver signing error - this happened back with Windows 7 if you haven't got the operating system fully updated to have the latest driver signature database. When Pioneer DJ separated from Pioneer Electronics, all of our drivers had to be re-certified with Microsoft, so as a result, the old registry reads "Pioneer Electronics" but the driver files read "Pioneer DJ," and they wouldn't match when installing so authentication conflicts could arise. Please try updating Windows to include all service patches and updates, then reinstall the DDJ-SZ drivers.

@Sameh > The product team has provided the following information:

It looks like the DDJ-SZ may not be properly connected to he computer. 

Please check if you can see DDJ-SZ in the About tab in DDJ-SZ Setting Utility. 

Next, follow all the steps in "Operation" in page 11 of DDJ-SZ Operating Instructions.

Hey anything from the ddj team. I might have to contact razer see if they can help also. it's not a big deal but its a botheration every time I start my laptop gotta set audio default device.

@Junior > Requested a follow-up, but seems like it could be a problem within your Windows registry.

Do you have the SZ powered-on and connected when you boot up Windows?

No I usually put it on when the computer starts and I open serato

Try having it connected and powered-on when you boot the computer to see how Windows reacts with its defaults.

@Junior > The engineer team has asked you for the following:

・Computer Make and model details

Installed software:
・Music playing software
・DAW software

Any other music related software names or audio drivers / device.

Please attach the screenshot of the Audio list from Preferences > Audio in Export mode in rekordbox (open the drop-down box to show all devices).

I recently just bought the new razer blade pro 2017 running Windows creators edition version 1703. Only music software I have installed is fl studios and serato DJ. I don't use rekordbox so the last statement I'm not sure what your talking about. When I first commented I did not have fl studios installed so that shouldn't interfere with anything. only audio driver I have installed is the pioneer Ddjsz 

If you could still provide information about the processor, amount of RAM, and graphics chipset, that would also help. Even having a screenshot of the rekordbox audio settings would help us know which audio system that computer uses and to identify any possible conflicts.

Processor is the i7 extreme edition overclocked to 4.9ghz 32gb of ram along with the nvidia gtx1080. this laptop is a super computer man everything should run flawless just trouble with the 2 sound card clashing. again I don't use rekordbox so I wouldn't know where to go into the audio settings. I can take a screen shot of my device manager under audio games and controller?

Yeah, that should do.

@Junior > Just checking in to see if you can send the information requested.

Hey I know this is a year late. However I am having the same problem with what Sameh  explained. I have windows 10. Please help.

@DJ Kenz > Can you please provide the information as requested in the official comment above?

@dj kenz in my case I had to go into my audio devices and choose serato ddjsz or otherwise it wouldn't connect it will just say error. When I do that then everything works perfect I believe it's just the sound cards that are closing in my situation.

@Junior Timeless. I was able to solve the problem. I had to uninstall the ddj sz2 entirely and reinstall it.

Help please!!

I have a DDJ SZ. Been using it for the last 3 years

A few days ago while the ddj sz was on and in use (with Virtual Dj software) the DDJ SZ was accidentally switched off.

Put it back on but since then the USB A input is not working and not recognised by the ASIO utility. Got a message like not connected. Change it to USB B and is working.

My issue is that I can't update my firmware as I can do so only when the USB Port A is in use. 

So how can I get the USB Input A to work again. 

Have uninstalled and re installed drivers more than once.

please help

@Stephane >  Sorry to hear that, please file an inquiry ticket here and our support team will be able to gather some additional information to assist you in resolving this issue. It says "rekordbox" but you can go through there for your SZ as well.

I've been reading up on this issue and there seems to be no straight answer or any resolution. I'm going to try anyway.

DDJ-SZ2 Silver Edition, Driver ver. 1.10 dated 2/3/2018

Dell OptiPlex 390, Intel Core i3-2120 @ 3.3Ghz, 8GB Ram, 1TB SSD

Windows 10 build 19041.388

Serato DJ Pro 2.3.6

Error: Audio Connection Failed: Retrying....

Default output device is the soundcard or hdmi monitor

Default input device is Pioneer DJ DDJ-SZ2