Its been over 25 days with no answer to a fixture request I've posted, I see countless posts in the main forum that are left in the dirt. That leaves the question: If support is telling us to write our issues in the forums, and then lets posts die in said forums, do you even have a functioning support system?
I'm not the only one who thinks this, in fact I see multiple posts on reddit complaining that the forums have gotten especially bad lately:
https://www.reddit.com/r/PioneerDJ/comments/12ylpp3/is_pioneerdj_letting_their_forum_die/
https://www.reddit.com/r/PioneerDJ/comments/x8f0h7/rant_what_a_terrible_software_company/
Is this really how the leading manufacturer of DJ gear in the world wants to be perceived? I know I will not post here again if I want an answer or help. Not because I don't like the idea of a support forum, but because this is definately no support forum if theres no one writing back..
I'll be off asking ChatGPT what i want to know about your gear, since I'll have to figure it out by myself apparently.
Hi guys,
Hope you are well.
As Pulse mentioned, there is a restructuring of the forum in the works and the forum is a community based support platform.
If you have any urgent concerns, especially if you require technical support, then please file an inquiry ticket here and our technical support team will gather some additional information to assist you in resolving your issue as fast as possible.
Post is closed for comments.
here is somewhat of an answer to why