[SOLVED] DDJ ERGO problem with soundcard

hi, i have installed all that's necessary to run the ergo but it does not play sound when i have the sound settings set on asio. I have watched youtube videos that show exactly what settings to use but still won't work. The PC i'm using is a hp touchsmart which has windows 7 installed. I've tried everything like restarting the computer, taking everything out of other USB slots and i have even re-installed everything but still doesn't play and when i open Virtual DJ it pops up with a message saying sound card is not connected or settings are wrong with an error DirectX/WDM, please help ??

Jayden Robbins July 21, 2012 10:51

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Date Votes

17 comments

@Jayden > Did you update the firmware on the ERGO?

Pulse July 24, 2012 21:11 0 votes

yes i did that anything else that could be wrong?

Jayden Robbins July 25, 2012 09:45 0 votes

It should work no problems with ASIO, and provided you have the drivers installed and the settings as per this video. Did you check via the Pioneer ASIO utility that the settings are correct?

Pulse July 25, 2012 17:35 0 votes

yes the settings are exactly the same as that video so i have no idea whats wrong now

Jayden Robbins August 12, 2012 06:56 0 votes

I can't get the speakers and headphones to work at the same time as I put settings on ASIO is saying I have an error in soundcard... What could I do to fix it??

Imogen Lewelyn September 10, 2012 04:47 0 votes

I am having exactly the same problem and apparently it has gone back to Pioneer Europe (via my supplier) for a fix. 2 weeks have now passed and nothing. Pioneer - please help.. Soundcard on laptop is Realtek which doesn't work but it seems to be stopping ASIO working when using ASIO4ALL - the apparent fix??

Paul Herbert December 04, 2012 18:54 0 votes

@Paul > After installing and running ASIO4ALL, have you tried restarting your computer and then trying to connect the controller?

Gavin January 10, 2013 21:52 0 votes

exactly the same issue over here. i think it must be a realtek audio issue. had the ERGO since day one of release and never got it working on my windows 7 laptop. works fine on the missus macbook but today the little one smashed the screen thus leaving that inoperable. any fix or work around would be greatly appreciated

Nik Edmands January 22, 2013 21:30 0 votes

when i play with my ddj ergo after 40 minutes my controller stops workng but vdj continiues controller does nothing everything does laptop controller is only turned on what should i do???? please answeer

guga kunchulia March 27, 2013 11:49 0 votes

@Guga > What OS are you on?

Gavin March 27, 2013 18:31 0 votes

i'm on windows xp i think my sound card has some problems

guga kunchulia March 28, 2013 11:05 0 votes

@gavin answer me!

guga kunchulia March 30, 2013 09:08 0 votes

all i want to know is if there is any compatibility issues between the ergo and realtek soundcards?

Nik Edmands March 31, 2013 08:50 0 votes

everytime I start up vdj, it says: soundcard probably not connected, or the settings are wrong. I can't do anything. What can I do?

Gijs Ankone June 12, 2013 14:34 0 votes

@Gijs what soundcard do you have?

Nik Edmands June 13, 2013 14:36 0 votes

Same problem here. No sound coming out at all although the computer recognises the ergo-v as the soundcard. It seems to be playing sound but it doesn't. i also get the same message about the driver etc...

Paul Mantzakidis June 19, 2013 14:31 0 votes

If you update to the latest version of Virtual DJ and have the latest Pioneer ASIO drivers installed, you shouldn't have this issue.

Pulse June 19, 2013 20:15 0 votes