DDJ SX2 - Unit turns off for no reason(I can see)

I have the exact same issue. I purchased my new DDJ-SX2. After using it for an hour (with no problems), I was told to update the firmware. I got the instructions online, it was pretty straight forward and then the unit shut down after using it for 30 minutes. Here are the details of the problem.

1. Running Serato with Windows 8

2. Verified the firmware was updated to 1.05

3. After the first shutdown, I attempt to switch the DDJ-SX2 on. It turned on but it shut off again after 5 seconds. I repeated this in between reseating the power plug and usb cable. Same result up to the point where none of the LEDs will light up.

4. Serato will respond to the knobs and buttons from the controller which was strange. So there's still communication between the two devices (controller and pc). But will not play music.

5. Tried reloading the firmware again. No luck. Older firmware doesn't help too.

It was very frustrating knowing its a brand new controller. I ended up exchanging for a new controller the following day. The firmware is on 1.04 . I am soooo hesitant to updating to the current firmware revision.

Pioneer Support - Is this a known issue with firmware revision 1.05? I am staying in 1.04 until the next firmware revision is available.

Please advise!

Thank you.

@Shaun > Sorry this topic was somehow missed, if you still require assistance, please post a reply and we'll help you out.

@Marl > The firmware wouldn't be the issue but stranger things have happened. You should update, given that there are only 2 users having complained of this issue, I would expect it's an isolated hardware failure in those units.

The 1.05 update featured support for Serato 1.7.2:

　One of the pad modes [SAVED FLIP] is available during the DUAL DECK mode.

　Serato Flip should be activated before using the [SAVED FLIP] function. 

　Please see  here for further details.

　Please update the Serato DJ to version 1.7.2 or later so that the DUAL DECK mode can work as expected.

Hi,
After used the DDJ-SX2 for 3 hours then the unit turned off, two hours later turned on. I turned off and it wouldn't turn back on. Is the first time i used the DDJ-SX2.

Katiuska from Venezuela

@Katiuska > Have you checked that your DC power supply is working properly?

The DC Power is working properly, what can I do now? And the Pionner Controller turn off again, I think it's broke

If the power supply is okay, the unit itself might have a fault. ** Please contact Pioneer technical service **in your region for further assistance.

Hi,

I contacted Pioneer Technical Services and They told me that the warranty on my unit does not work in my country. I am worried

@Katisuska > If you're in Venezuela and purchased the unit in another country, that warranty may only be valid in the country of purchase (for example, I'm in Canada and if I purchase from the USA, my warranty is not valid for repair in Canada, I have to send it to the service shop in the USA for repairs under warranty).

Renato Borges from Brazil.

I'm having the same issue with my DDJ-SX2 controller.

It shuts down suddently, doesn't turn on for some minutes, but if i shake it gently or turn the controller in vertical and place it back again, it turns on. But after some use, it shuts down again.

I've tested the power supply using an multimeter and it shows no problem with the power supply. I've checked the cable also, the USB cables, EVERYTHING.

So there is no doubt: The issue is inside the controller.

Pioneer doesn't have any authorized technical service in my city. And the SX2 was purchased abroad, so no warranty.

Looks like both me and the venezuelan DJ have to solve this issue with our own hands.
So i ask you guys from Pioneer:
What can you tell us about this issue?
Maybe if you tell us something more specific about what can be happening, we can send some tech guy disassemble the unity and buy the spare part.

I need DJ gear i can rely on. I trust you guys from Pioneer to get it when i choose to buy Pioneer DJ gear.

@Renato > Sorry to hear that, it does sound like there may be a fault or loose connection.

Unfortunately nobody here is authorized to provide you with the technical information or instructions on disassembly, modification, or repair of your hardware. You'll have to try and find an authorized repair shop, or a shop competent in audio electronics repair.

Hello , I have exactly the same problem, no light will light up on the controller, being an electronic technician, I have already checked everything, the problem comes from the controller and this seems to be the case with several customers, you necessarily have feedback from unhappy customers ????

@Karim > If you have checked that the fault isn't the DC adapter, then it's the unit itself; please contact a Pioneer DJ authorized service centre in your region to have your hardware inspected and/or repaired. Thank you.