I got caught the same way before. Personally I wouldn't take the risk and either send them back or get a transformer for them.
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[SOLVED] Pioneer Nexus System Voltage
I recently purchased 2 CDJ-2000 Nexus turntables and a DJM-2000 Nexus mixer. Both items were advertised as "dual voltage" however, when I received them, the items clearly stated that they were 120V. When I contacted the supplier, I was again told that they were dual voltage. I've read the users manuals for both the CDJ and the DJM-2000 Nexus and the power source information seems clear to me, however, I'm being told something different. I live in Italy and if these systems are truly dual voltage, I can attach an adapter to the my power cord and plug them directly into my wall (no transformer). However, I do not want to "experiment" and take a several thousand dollar risk. Is this system dual voltage or not.
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There's no doubt dual voltage exists, my cdjs are.
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@ cdjbasile - Did you purchase your cdjs in the United States or overseas and did the box read 120V, 120V/220V or dual voltage?
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@Adrian > Where was dual voltage advertised? If you bought the setup in the country in which you plan to use it, you are fine. Plus, the warranty is only valid in the region of purchase.
As for the voltage requirements, you should only use what is specified on the box. So if the products themselves say 120V then you'll need to only feed them with 120V. If you are in a region that supplies 220V then you will need a stepdown transformer.
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Thank you for your response Gavin. I purchased the products from a U.S. distributor which is where the dual voltage CDJ's were advertised. The DJM-2000 was advertised as 220 - 240V but when I got both items, they were clearly 110 - 120V. When I contacted the company, I was again told that they were dual. As I stated above, I live in Europe and I searched long and hard for a dual voltage Nexus system and then shelled out almost $7,000 to buy it. Only to be disappointed when it came in the mail. I've had the CDJ-1000's with a DJM-600 mixer and I've also had the CDJ-2000's with a DJM-2000 mixer so I knew exactly what I was looking for and I tried everything in my power to avoid having to continue to use a transformer. That was the whole reason for upgrading. I took a look at similar posts on this forum and it seems as though quite a few people have had the same issue. Is there a simple way to purchase Pioneer products that are dual voltage without having to go on an all-out hunt?
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No, sorry - I don't believe its possible to get strictly dual voltage products.
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My situation was the same tbh, but they worked fine. It's hard to know what to believe from pioneer these day given all the issues tbh. ( I don't mean Gavin himself)
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These products clearly exist,and the difference in price between USA and the uk means they do offer a cheaper solution, albeit with no warranty...
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Thank you all for you assistance. I believe that Pioneer has some of the best DJ equipment available and for the cost of these items, more options should be available. It's is unbelievable that there is so much uncertainty when it comes to this issue. There are DJ's that travel from country to country and like to DJ with their own equipment. Voltage options should be taken into consideration especially for $2,000 turntables and $2,500 mixers.
Thank you
Adrian
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@Adrian > The step-down adaptors can be purchased at very reasonable prices and slot on to the end of the power cords nice and easily enough so much as to be unnoticeable.
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