Trouble with rekordbox

Hey guys,

I have troubles opening rekordbox. Everytime when i press on the .exe file on my windows 8 computer, an error comes and said 'Unexpected Application Error' and after that, a window opens with the crashlog. Well, i try diffrent things to clean this up, but nothing is helping me. A while ago, i had this problem also but then i could open rekordbox, but not playing music or setting cue´s or something. Older versions are still working well, but not when i want to play/edit music files in rekordbox. It gaves me all the time the same error.

Sorry for bad english.

Please help.

Naisly September 23, 2015 14:44

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Date Votes

18 comments

Could you please post the crash log?

Pulse September 23, 2015 17:46 0 votes

This is one of them

4dd32f7b-76c6-4ea1-b6b1-84279bd3a6bd.dmp

Naisly September 24, 2015 16:58 0 votes

Is that the most recent one?

Pulse September 24, 2015 16:58 0 votes

Yes it is.
Here to download.

http://www81.zippyshare.com/v/owI9k6WE/file.html

Naisly September 24, 2015 17:00 0 votes

Perfect, thanks - I'll pass this to our engineers for further info.

Pulse September 24, 2015 17:03 0 votes

Okay, how long does it takes? I have 5 gigs in this weekend :P

Naisly September 24, 2015 17:07 0 votes

It depends on how busy they are on a Friday in Japan.

Do you know which version of rekordbox you're using? Have you recently updated the software or installed any Windows service updates?

Pulse September 24, 2015 17:08 0 votes

Allright. I had rekordbox 3.2.0 before, and working with it to export tracks to my USB devices. But like i said, i cant fix any cue's or something else. When i drag a music file into the 'window' above to play a track or edit it, this error comes up and rekordbox close. Yesterday i thought hey, lets do this update to the latest version maybe it works, but also in the latest version i have this troubles. And no i don't have any windows updates, windows 10 is in line thats all... sorry for bad english :) hope you can help me, i have this for a half year now :(

Naisly September 24, 2015 17:12 0 votes

If I had to guess, I'd say the error is likely with the graphics card / drivers. Can you send those details along as well - what model graphics card/chipset and which drivers are being used?

Pulse September 24, 2015 18:06 0 votes

Sorry i don't know where i can find this information....... ATI Radeon 5450? Is this what you mean..... sorry :P

Naisly September 24, 2015 18:15 0 votes

That's the one! Does it give you the driver details as well?

Pulse September 24, 2015 18:15 0 votes

The version? 8.682.1.0 is the drivers version

Naisly September 24, 2015 18:17 0 votes

Thanks - I'll pass the info along and hope to hear back quick-like when they get to the office later.

Pulse September 24, 2015 18:47 0 votes

Hi Naisly,
Would you try updating your graphics driver to solve the crashing?
http://support.amd.com/en-us/download
They provide a utility software to detect a device and install appropriate driver software.
Thanks,
CRM, Pioneer DJ

Keiko September 26, 2015 02:03 0 votes

Hey it works! It loads the waveform now, but now i have another problem. When i play a track, it plays super fast without any noise....... and yes i have my volume on.

Naisly September 26, 2015 15:04 0 votes

Would you please try resetting Audio in [Preferences]?
The steps to reset Audio is as follows:
1. Open Preferences > Audio to show the dropdown menu.
2. Select any other audio device than the current one.
3. Select an audio device you really want to use.
Thanks,
CRM, Pioneer DJ

Keiko September 28, 2015 03:45 0 votes

@Naisly > To follow-up on @Keiko's note, you may also have the audio settings to something other than 44,100Hz - please make sure the sample rate matches the setting for your audio interface.

Pulse September 28, 2015 21:55 0 votes

Yeah thanks man! I fixed it with your help. It was the audio setting (Asio Audio) and not (Windows Audio).

Thx

Naisly September 29, 2015 14:33 0 votes