Official comment
To all users who are following this topic, we have an update for you:
Thank you for your patience as our moderator team closed all of the forum topics where the DDJ-SR issue was being discussed. This was a temporary measure to not add any additional information which could further confuse our support teams. With comments from many users, some from the same users posting to multiple topics, it was already difficult to sort out the issues and attempt to diagnose the variety of concerns.
We apologize for the inconvenience you have experienced with your DDJ-SR not working properly. Our support staff and product managers have reviewed all available information and have concluded that as the issues are not all identical and as they occur across a variety of computer hardware and software configurations, there is insufficient information to draw a conclusion to a specific fault common to all DDJ-SRs, nor a fault within the product firmware(s). As such, we would like to direct all of you to please contact Pioneer DJ technical support in your region to have your DDJ-SR serviced.
We have opened these topics again for discussion or additional questions you may have for us, but please remember to post in accordance with the forum Rules & Regulations.
(The same message will be posted to as many of the DDJ-SR issue threads we can find, sorry if you are subscribed to multiple topics and receive this same information several times.)
