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Strange. The unit is still under warranty, so customer service can help you file a warranty claim.
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DDJ-SX2 Shuts down
Hi I was in the middle of a set and the DDJ-SX2 just shut off on it's own, I checked the power source and the ac adaptor for the unit and everything was working . I tried disconnecting and reconnecting the power adaptor but the DDJ-Sx2 never came back on. I just purchased this unit 3 months ago and I got Pioneer because of it's outstanding reputation! Today is Sunday so I'll have to wait until tomorrow to call customer support, has this ever happened to anyone?
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How do you file a warranty claim if the unit was purchased from Amazon
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I called Pioneer and then I took the controller to an authorized service center, it turns out that the unit had a defective board and it will take about 10days to repair it. I'm deeply disappointed in Pioneer, I've used several other brands such as M-Audio, Virtual Dj, Vestax, Numark and Denon and I never had such a serious issue. I really expected better from Pioneer!
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