Official comment
Two things for you to try...
First:
- Unplug your RB
- Uninstall your RB driver
- Restart your PC
- Run any Windows updates you may not yet have installed
- SHUT DOWN (not restart) your PC
- Install the RB driver
- Restart your PC
- Open rekordbox
- Connect your RB
- Check the preferences
If that doesn't work...
Try putting Windows into Disable Driver Signing mode and tell me if that works:
- Click the Start menu and select Settings.
- Click Update and Security.
- Click on Recovery.
- Click Restart now under Advanced Startup.
- Click Troubleshoot.
- Click Advanced options.
- Click Startup Settings.
- Click on Restart.
- On the Startup Settings screen press 7 or F7 to disable driver signature enforcement.
FYI: After restarting again, driver signing will be re-enabled.
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