Problem installing DDJ-RB drivers

Hello!

I have recently bought the DDJ-RB and when I try to install the audio drivers the small box with a black string comes up but the driver will not install. I have tried on my other computer and it works perfectly but on my laptop it just stays the same.

Is there any solution for this problem?

Best Regards,

Marcus

Marcus Müller September 03, 2016 01:57 Answered

Official comment

Hi Marcus Müller,

Sorry to hear about these issues.

DDJ-RB cannot be updated because you have not updated Windows or you failed windows update. Windows will have the Pioneer DJ authentication if you update your Windows.

Will you please click Windows Update from Start menu to update Windows?
This is the only solution to install the DDJ-RB driver.

If your problem still exists, please file a support inquiry here.

Our rekordbox team will be happy to assist you.

Tomoharu Kirihara September 03, 2016 12:55

Post is closed for comments.

Date Votes

6 comments

this thread may help you.

https://forums.pioneerdj.com/hc/en-us/community/posts/210914686-DDJ-RR-Drivers-wont-install-

きりぼー September 03, 2016 03:54 0 votes

Hi Tom!

It does not work :/

Marcus Müller September 03, 2016 11:41 0 votes

Hi, the serato guys had an well sortet Troubleshooting & Optimization guid for there side.... The Troubleshooting Connection Issues on Windows guide could help you with your laptop issue.

good luck

roBRoy September 09, 2016 14:15 0 votes

Just a tip for whoever has similar issue. If you see the DDJ RB driver install box and it looks like it never ends try just to click on enter. Most likely is related with your screen resolution, in my case I couldn´t see the accept button and it was never ending the installation.

Chema Alonso April 13, 2017 21:15 1 vote

Yes to Chema! Hours later and so damn simple... Just Press Enter! Thank You :-)

Henry Jephson May 16, 2017 19:48 0 votes