Pioneer DDJ SB2 play button stops working and becomes unresponsive

i lso have the same problem please alert me if theres any solution djsox@me.com

I also had the same issue over the weekend during a gig. The right deck play button froze multiple times. I could play the track on the right deck only by holding down the cue button. I had a backup plan that got me through but I had to unplug and plug the deck back in twice that night. Is the USB cable the issue or is it something else?

When dealing with a USB powered unit, the first step in troubleshooting should always be to try a different USB cable.  Next, try a different USB port on your computer.

multiple people are having this issue... if the usb cable is the issue does this mean pioneer shipped the unit with bad cables?

I also am having the same problem.  I switched both the cable and USB ports.  I have been communicating with Serato as I thought it was a software issue.  This started after I updated to MacOS Sierra.  I did not have any issues prior to the update.

I can play fine for about 10 minutes then the left deck play button becomes non-responsive.  It will not respond via the SB2 or the mouse.

Please any suggestions??

@S Lloyd > It's the software itself which is freezing?

 When the issue occurs the play button is unresponsive.  I cannot activate it via the SB2 controller or the mouse. I can play for about 10 to 15 minutes and when transitioning to the left deck the play button becomes unresponsive.  The right deck is still playing so I cannot say that the actual software is freezing.

I have tried different USB ports and cables and still have the issue.

I have been in communication with Serato but they have not determined why I am having this issue.  I have short video recordings of the issue.  Is there somewhere I can upload the video?

Note that Serato support has determined that my MacBook can run the software.  This issue only starts after my update to MacOS Sierra.

After my last post I received a suggestion from Serato Support to use a powered USB HuB.  I tested it and it seems to solve my problem.  I practiced for about  2 hours with the powered hub and did not experience the left deck not responding.

I messed with the jog wheel during the session just to see if that would cause an issue and it did not.  So for the time being looks like the hub solved my problem with the left deck not responding.

este tema no es aislado creo que los controladores ddj traen ese problema de fabrica espero alguna solucion pues esto es problema de fabrica

@fabian > The problem is more likely that the unit is not receiving adequate power over the USB bus from your computer. Please try using a different USB cable, different USB port, a powered USB hub, or another computer to see if this issue is resolved before claiming it is a problem with the drivers or hardware.

Antes de todo muchas gracias por su respuesta, ahora decirle que ya e probado resolver este problema con todos los datos que usted me a dado cable nuevo, concentrador usb, usb alimentado, y nada a funcionado el problema persiste, quiero decir que este controlador tiene apenas 4 meses de comprado nuevo y me a costado mucho trabajo comprarlo y me gustaria que me ayudaran a solucionar esto pues sus productos gozan de una reputacion muy buena. quiero decir que esta actualizado al 100% y mi equipo cumple con los requisitos 8 gb de ram y un procesador de 2.20 ghz. 

Quedo a la espera de su respuesta y una pronta solucion, muchas gracias

I'm experiencing the same issue here and frankly don't know how to proceed. Literally tried everything, I live with a lot of people and installed serato in 6 different computers, the bug happened in all of them (Some were windows, some were Mac)

I've realized that this is a very common issue for DDJ sb2 users, so how can I proceed?

Guilherme Pereira.

Esperemos a que Pioneer nos de una solución pronta, ya que e visto varios post en donde se plantea este problema y en niuno e visto una solución efectiva ofrecida por Pioneer. Ademas no es un problema que sea nuevo ya existe desde hace unos años asi que pioneer deberia ya tener una solución rápida y efectiva.

En mi caso me imagino que me dijeran llevarlo a un servicio tecnico oficial ufffff el mas cercano esta a mas de 2000 kms. 

Bueno amigo saludos y esperemos una pronta respuesta y una solución.

In cases where trying the aforementioned solutions does not resolve the issue, please contact Pioneer DJ technical support in your region to have the unit inspected and serviced.