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XDJ-1000 nothing appearing on jogwheel or touchscreen displays

Hi.  I just purchased the XDJ-1000 (not the mk2) and when I turned them on I see that the USB gets a light along with both loop lights, but the jogwheel display and the touchscreen display show nothing whatsoever and I'm not able to use them for anything.  I wish to try a factory reset, but I don't know how to do that and as these were demo units at a store the only return option I have is a refund which I'd rather not do so any and all help with fixing this would be appreciated.

BDK Answered

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did you press the button on the touchscreen labelled "USB"?

George James 0 votes
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In terms of nothing being displayed I mean absolutely NOTHING!!!!! How can I press any buttons in that scenario?

*headdesks*

BDK 0 votes
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apologies, when you said "nothing" I assumed you meant no menu structure or waveforms etc

good luck with that one

George James 0 votes
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When I hit the button combo required I see no prompt for updating the firmware whatsoever on the touchscreen.

BDK 0 votes
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