Have you tried using a different computer? It could be the one you're connected to isn't providing adequate power to the SB3 over its USB bus.
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DDJ-SB3 not working with Serato
When I first plugged in the SB3 it worked fine with Serato Pro but I wasn't getting any sound output through my speakers (but I was through my headphones). So after a while I ended up repairing the Serato install in an attempt to fix the situation. After this Serato would not recognise the SB3 had been plugged in at all and crashed whenever I clicked on anything. After a complete reinstall of Serato Pro the problem remains.
When the SB3 is plugged in all the lights are dead except for the top right LED of the channel level which flashes red.
Any suggestions on what to do next?
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Anyone find the answer to this? I'm having the exact same problem
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@Alexander > Answered you here; please don't cross-post.
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What do you mean? USB Bus
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The computer's USB system (called a "bus"); if it doesn't provide enough power to the USB output for the connected device, the device may not perform as expected. Try a different port, USB cable, or a different computer.
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My only problem with this solution is that the mixer has worked for nearly a year on the same laptop. Maybe this is a change on Microsofts side where they've changed how power gets to USB.
And I have tried all the troubleshooting steps.
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I'm having the same issue and no support is available. I have a new Yoga 7i with Windows 10 and its not working. Tried deleting the software, reinstalled, downloaded drivers, updated firmware its still dead. The lights comes on sometime for a second and goes back off when I open the software. I sent a message to Pioneer and Serato, No response from neither company. I'm ready to return all this Sh t!!!!!
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Al,
Sorry to hear that - have you tried any of what's listed in this topic? Are you possibly using an 11th gen Intel CPU in that Yoga?
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Thanks for responding - Yes, its on the 11th gen Intel CPU.
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Aha! Okay, you fall into the boat of "Intel broke stuff" - please see this support article; basically you'll need to find updated audio drivers from the manufacturer's site, and if they haven't updated them, hope that they will soon or you'll need to contact them to ask. We know Dell has updated theirs, but others have not yet.
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