My tour-1 mixer will not accept the latest 2.07 update. i have tried several different usb including SanDisk 16GB 2.0 Flash Cruzer Glide USB Drive [[SDCZ60-016G-B35]] , SanDisk Cruzer Ultra 16GB USB 3.0 Flash Drive [[SDCZ48-016G-U46]] , PNY Attache USB 2.0 Flash Drive, 128GB/ BLACK [[P-FD128ATT03-GE]] , & PNY Turbo 128GB USB 3.0 Flash Drive - [[P-FD128GTBOP-GE]] ... all 4 of these drives will update the firmware on the cdjs (2000 nxs, 2000 nxs2 & tour-1). Every time i attempt to update the firmware i get to about 30% competition and then the ERROR E80 message.
@Art > I've heard back from the TOUR1 product manager and he feels between the failing firmware update and the issues you posted about with regards to the distorted audio output, there is possibly an issue with the hardware. We recommend you contact Pioneer DJ technical support in your region to have the mixer serviced.
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Let me try and get an answer for you!
Just a thought... are you downloading the firmware file with Safari? Perhaps try another browser -- we've found that the auto-unzip function of Safari can sometimes corrupt the downloaded firmware file.
I have tried using different web browsers along with different computers...the same thumb drives will take the firmware for the cdj’s fine but with these same thumb drives the firmware gives an error code no matter where I download the file from...
Any update yet... I’m losing money not being able to rent out my tour-1 system.
Sorry, they're still looking into it. Thanks for your patience.
Do you, by chance, have any other devices connected by ProDJ Link at the time? Please either disconnect or power-down any connected hardware and try the update again.
There is nothing connected to the mixer...and i cannot update the firmware of my mixer and i am losing money waiting to get a fully functional mixer...
Have you got it in for service? Because it took you 10 days to respond to my last question...
I don’t have it in for service yet. This will be the 3rd time it has been put in for service with no answers. No one can tell me what’s wrong with my mixer. And I spent way too much money for this poor service.
I've escalated the issue to our global customer service manager to see what the next step should be. Thanks for your patience.
ok no problem...im not looking forward to putting this mixer back in the shop for the 3rd time in less then 1 year
Sorry about that, really wish I had a better option for you.