Can't set hot cue in Performance Mode

Does the same thing happen if you use a keyboard shortcut?

Yes, the same issue occurs when using a keyboard shortcut. Note that I updated the post to clarify the issue is only occurring in Performance Mode. I can still set hot cues in Export Mode. My Rekordbox is activated and Performance Mode is otherwise working fine.

Only on certain tracks or all tracks? Both decks or just one? What about if you use a hardware controller?

It occurs on all tracks and on both decks. I don't have a Pioneer-brand controller, but when I MIDI-map a button on my MIDI controller to Pad -> Hotcue1, the same issue occurs when using that button.

Have you recently had any changes or updates to your system? Move to a new computer?

Are you able to make any changes to your rekordbox database that remain after you exit / re-launch rekordbox? For example, changes to the MY TAG for those tracks?

I did recently move to a new computer. I installed Rekordbox on the new computer, moved the database to an external drive on the old computer, got the new computer's Rekordbox to load the database from the external drive, and then moved the database to the new computer.

I am able to save Memory Cues and they persist after I exit/re-launch Rekordbox. I haven't specifically tried the "MY TAG" feature (I'm not familiar with it).

Okay, so it sounds to me like you may have a problem with the settings file not being able to write to the correct destination folder. In future, please provide all relevant information to the problem -- moving to a new computer is probably the most relevant part of this situation!

Try following the instructions here.

Sorry for not mentioning it immediately.

I gave the instructions you linked a try. I'm using the exact same username on my new computer as my old, so the "pioneerDirectory" and "masterDbDirectory" already had the correct values.

Any other ideas?

Absolutely 100% positive it's the exact same path? If so, double-check your permissions on the folders and files within to ensure you have the ability to write to / modify those files. I know the move / move process should have brought everything over without needing to follow the linked steps, but I want to make sure that's not what's happening.

I am 100% positive that the username has not changed. However, I'm not familiar with these files or what they do, so I'm not 100% sure the settings are correct on the new machine.

Perhaps relevant:

<VALUE name="bridgeImportedLibraryFile" val="/Users/ashoat/Library/Pioneer/rekordbox/rekordbox.xml"/>

This value points to a file that doesn't exist. I can't seem to find a "rekordbox.xml" file anywhere on my Mac.

Here are all of the settings that point to directories:
  <VALUE name="VisualizerDeck1Path" val="/Users/ashoat/Movies/PioneerDJ"/>

  <VALUE name="VisualizerDeck2Path" val="/Users/ashoat/Movies/PioneerDJ"/>

  <VALUE name="pioneerDirectory" val="/Users/ashoat/Library/Pioneer/rekordbox"/>

  <VALUE name="itunesLibraryFile" val="/Users/ashoat/Dropbox/music/iTunes/iTunes Library.xml"/>

  <VALUE name="masterDbDirectory" val="/Users/ashoat/Library/Pioneer/rekordbox"/>

  <VALUE name="SamplerSaveDirectory" val="/Users/ashoat/Music/PioneerDJ/Sampler/Capture"/>

  <VALUE name="RecordSaveDirectory" val="/Users/ashoat/Music/PioneerDJ/Recording"/>

  <VALUE name="bridgeImportedLibraryFile" val="/Users/ashoat/Library/Pioneer/rekordbox/rekordbox.xml"/>


VisualizerDeck1Path, VisualizerDeck2Path, SamplerSaveDirectory, and bridgeImportedLibraryFile points to files or directories that do not exist, but they are in directories where my user ("ashoat") has write permissions. The others all point to files or directories on which my user has write permissions.

Note that if I close Rekordbox, remove the "bridgeImportedLibraryFile" setting, and restart Rekordbox, the setting is re-added with the same value.