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Sorry to hear that, please file an inquiry ticket here and our rekordbox support team will be able to gather some additional information to assist you in resolving this issue.
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I have a problem with rekordbox.
I bought a NEW Pioneer DDJ-RB and I've registered it on rekordbox with my account. After about 4 month I've formatted my PC and now when I go to activate my license I see an error message that say "The license key entered is used by another rekordbox account. A single license key can not be used for multiple rekordbox accounts. Error code: 19".
The real problem is that this is my only account I've registered on rekordbox and the DDJ-RB I bought is NEW!! I NEED HELP PLEASE
Sorry to hear that, please file an inquiry ticket here and our rekordbox support team will be able to gather some additional information to assist you in resolving this issue.
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