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Help Rekordbox Want To Start Again!

So is there anyway of completely starting a new rekordbox. I have uninstalled it on my laptop and then reinstalled but everytime I have done that it still comes up in my old account name in privacy and all my tunes in there is there anyway I can remove it completely and start again with a new name on the account and not the current account name that I want to get rid off?

jamesmusicistheanswer Answered

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If you've changed the email address in your Pioneer DJ account, then simply log-out of the old one within rekordbox (click the Change button in that Privacy Settings window).

If you need to reset it completely please file an inquiry ticket here providing the key and the old email address used and we can switch it over for you to your new address.

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Oh and I deactivated my licence and when I go to reactivate it it comes up with my old account email which I have now deleted membership on pioneer. SO I can't activate licence agaian

jamesmusicistheanswer 0 votes
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I have tried the change in privacy and typed in the email I have set up but it keeps saying the email or password dis incorrect but I know it isnt

jamesmusicistheanswer 0 votes
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Try logging-in to rekordbox.com with those same credentials; reset the password if necessary.

Pulse 0 votes
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I have done so I sign in by clicking the google button and it logs me in I am using this on rekordbox but says emil or password are incorrect

jamesmusicistheanswer 0 votes
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Sorry, can you clarify what you meant by "my old account email which I have now deleted membership on pioneer" ?

Pulse 0 votes
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so my old email is on rekordbox but I deleted that account off the main site so it don't work when I click login on rekordbox

jamesmusicistheanswer 0 votes
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I'm still not clear on what you mean by "deleted that account off the main site"??

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Why can't I just uninstall rekordbox and install it as a new rekordbo without my old account still being on it when I run it

jamesmusicistheanswer 0 votes
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