Official comment
You created this post 14 minutes after filing your second ticket, which was 18 minutes after the first.
Converting the time zone, you're 9 hours ahead of what's shown here, so you submitted the first ticket at 7:50pm. Given that our agents in Europe would have been relaxing after dinner and no longer answering tickets at that time, I'd say it's no surprise they didn't answer you, but we thank you for your patience as they will get to your inquiries tomorrow.
Thank you.
Comment actions