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UNABLE TO CHANGE PLAN (Bug report) Rekordbox 6

My subscription ended a day early (was supposed to end 8/28, but stopped working on 8/27), and i tried to pay to reinstate the plan but all of the options were greyed out, and I couldn't select *any* option. 

How can I change my plan? There seems to be a software bug here.

 

Joey with the Mustache Answered

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Hi Joseph,

Sorry to hear about that - but it looks like you cancelled your plan, meaning you're stuck and can't change plans until the current plan actually terminates. It's a bit of a glitch, but the only work-around would be to subscribe using a different email address.

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Same problem here as well

so how would I go about using another email address?

I just wanna go back to RB version before the update

where everything worked, how do I get back to that version

I tried to download it but it somehow wants me to buy more?

Is there a another work-around? I can't even use performance mode.

but it won't let me so I'm stuck, I ask for a refund

but so far nothing has come to my email address

den1956b 0 votes
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If you have cancelled, the current plan will continue to work until the end of the subscription period. The subscription has nothing to do with the version being used; you can downgrade to an earlier version of the software if needed.

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