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I've installed the Rekordvox Version 5.6.0 (x64) on my Windows 10 Pro (1909) x64 and on every startup nothing happens. In Evenlog there is an "Application Error" entry with "rekordbox" (crash). I use no Hardware, this PC is the main library host.
Additional Info:
On another PC (very tiny Hardware specs; Intel i3 7100U, 16GB RAM, Intel HD Graphics 620, 500GB SSD) Rekordbox 5.6.0 starts perfectly well, but here I could not load my huge Library....)
The Versions 6 (6.5.1 + 6.5.3) works perfectly well.
BUT:
I need exact this version (5.6.0) to import my huge library (Playlists, Cue-Point, Loops, ...) from Traktor Pro 3.5.1 into Rekordbox! (I will not do all the work again.
I've read this post: https://forums.pioneerdj.com/hc/en-us/articles/205021519
0) Have you read the "READ ME FIRST" thread in its entirety AND TRIED THE SOLUTIONS THERE before posting: Yes, I swear it!
1) Operating System: Windows 10 (1909)
2) OS Type: 64bit
3) rekordbox version: 5.6.0 (crashes)
4) Using LINK: No
4b) LINK Connection method:---
4c) Using with CDJs: No
5) Source Hard drive / Flash drive / SD card file system: none
5b) Connection type: ??? (just want to start rekordbox)
5c) Does the device have multiple partitions: ---
5d) If it's a flash drive, is it a U3 device: ---
5e) With what utility did you format the device: ---
6) Export Hard drive / Flash drive / SD card file system: ---
6b) Connection type: ---
6c) Does the device have multiple partitions: ---
6d) If it's a flash drive, is it a U3 device: ---
6e) With what utility did you format the device: ---
7) Have you scanned your files for errors: ---
7b) Have you scanned your drive for errors: yes (drive C, where rekordbox is installed)
8) Is rekordbox crashing at all: YES
8a) If crashing, is it resulting in: no error, but in eventlog
8b) If not crashing, are there any error messages: ---
9) Are you able to repeat / reproduce the problem: Yes
9a) If yes, can you do it consistently: Yes
10) Does the problem occur with one specific song: ---
10a) If yes, please post a link to it: ---
11) Any other notes regarding your setup only: ---
12) Provide as much detail of the issue here:
MB: AsRock Taichi Z390
CPU: Intel i9 9900K (no overclocking)
GPU: Sapphire Radeon 580 8GB
SSD: Samsung NVMe 980 Pro 1TB (Drive C)
OS: Windows 10 Pro x64 (1909)
Downloaded the Rekordbox V5.6.0 (Win, x64) from Pioneer Original Website.
Eventlog: (Error Message)
###
Protokollname: Application
Quelle: Application Error
Datum: 08.09.2021 17:34:46
Ereignis-ID: 1000
Aufgabenkategorie:(100)
Ebene: Fehler
Schlüsselwörter:Klassisch
Benutzer: Nicht zutreffend
Computer: ---
Beschreibung:
Name der fehlerhaften Anwendung: rekordbox.exe, Version: 5.6.0.0, Zeitstempel: 0x5cc017d7
Name des fehlerhaften Moduls: rekordbox.exe, Version: 5.6.0.0, Zeitstempel: 0x5cc017d7
Ausnahmecode: 0xc0000005
Fehleroffset: 0x00000000004faf89
ID des fehlerhaften Prozesses: 0x664c
Startzeit der fehlerhaften Anwendung: 0x01d7a4c70da43df3
Pfad der fehlerhaften Anwendung: C:\Program Files\Pioneer\rekordbox 5.6.0\rekordbox.exe
Pfad des fehlerhaften Moduls: C:\Program Files\Pioneer\rekordbox 5.6.0\rekordbox.exe
Berichtskennung: 66cf8673-b58c-4de9-baf9-ca18332ea2ad
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:
Ereignis-XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2021-09-08T15:34:46.710677500Z" />
<EventRecordID>229608</EventRecordID>
<Channel>Application</Channel>
<Computer>---</Computer>
<Security />
</System>
<EventData>
<Data>rekordbox.exe</Data>
<Data>5.6.0.0</Data>
<Data>5cc017d7</Data>
<Data>rekordbox.exe</Data>
<Data>5.6.0.0</Data>
<Data>5cc017d7</Data>
<Data>c0000005</Data>
<Data>00000000004faf89</Data>
<Data>664c</Data>
<Data>01d7a4c70da43df3</Data>
<Data>C:\Program Files\Pioneer\rekordbox 5.6.0\rekordbox.exe</Data>
<Data>C:\Program Files\Pioneer\rekordbox 5.6.0\rekordbox.exe</Data>
<Data>66cf8673-b58c-4de9-baf9-ca18332ea2ad</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
###
If someone could help, it would be great! THX :-)
Sorry to hear that, please file an inquiry ticket here and our support team will gather some additional information to assist you in resolving this issue.
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