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Shouldn't be... I'll ask you to please file an inquiry ticket here and our support team will gather some additional information to assist you in resolving this issue. Thanks1
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Beatgrid missing
Good morning, I bought 6 new tracks on Beatport (AIIF) which I imported via Mixed in Key in Rekordbox. Like i have done thousands of time. But the beatgrid is missing.
Also when I import the song directly to Rekordbox.
It seems the problem started when i changed to the new plan.....
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It's likely an issue with the file. Can you email one to forums@pioneerdj.com and put 4406259666457 in the subject line? Thanks.
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Good morning,
I have sent you a We transfer with the file. I am quite sure this is not a problem of the track, as I bought 6 tracks and they all had the same issue. yesterday I bought another one to check again and it had again the same problem.
Thanks for your help.
Edwin
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Seems to load and analyse fine:
A scan returned two (minor) errors:
15650709_Somebody To Love_(Extended Mix).aiff
000063504486 Tag: 'WOAF' (Official Audio File Webpage) value contains control characters
000063504425 Tag: 'WPUB' (Publisher's Official Webpage) value contains control characters
Those wouldn't affect the beat grid.
Are you importing the song in EXPORT or PERFORMANCE mode?
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Morning,
I am importing the song in performance mode, this I am already doing for years, without any issue. Please see below the error i got
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Have you recently moved computers?
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No I have not changed computers, the only thing I did was that I changed my current creative to plan to the professional plan. May be it is related to this?
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