Hello,
i bought a brand new Acer Aspire 5 Intel Core 7 and my Pioneer DDJ-SR2 failed to connect to my Serato. All the drivers have been downloaded and updated, using wall plug and USB, also tried different USB ports but having the same issue. i have also checked the device manager and sound, audio controller tab and it shows DDJ SR2 as a device working properly. i have updated all the existing sound cards on my computer but still no luck. Can somebody help me please?
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If it's an 11th generation Intel CPU, you'll probably need to update the BIOS and any drivers from the Acer product support page. This is a known issue where 3rd party audio and MIDI devices are connected but not properly identified by the system.