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On my last wedding gig, rekordbox crashed without any warning.
The program window just disappeared. On my mac I searched console app and looked for the crash report.
I am on 11.4 and on that time RB 6.5.1.
Is there any advice, what I can do?
Process: rekordbox [977] Path: /Applications/rekordbox 6/rekordbox.app/Contents/MacOS/rekordbox Identifier: com.pioneerdj.rekordboxdj Version: 6.5.2.0029 (6.5.2.0029) Code Type: X86-64 (Native) Parent Process: ??? [1] Responsible: rekordbox [977] User ID: 501 Date/Time: 2021-10-02 23:31:12.189 +0200 OS Version: macOS 11.4 (20F71) Report Version: 12 Anonymous UUID: FB1E8335-3FAD-37DB-CC83-34482B60F88F Sleep/Wake UUID: 6998FF1D-435B-4DDC-9239-34122BA0CD68 Time Awake Since Boot: 35000 seconds Time Since Wake: 27000 seconds System Integrity Protection: enabled Crashed Thread: 0 Juce Message Thread Dispatch queue: com.apple.main-thread Exception Type: EXC_CRASH (SIGSEGV) Exception Codes: 0x0000000000000000, 0x0000000000000000 Exception Note: EXC_CORPSE_NOTIFY Termination Signal: Segmentation fault: 11 Termination Reason: Namespace SIGNAL, Code 0xb Terminating Process: rekordbox [977] Thread 0 Crashed:: Juce Message Thread Dispatch queue: com.apple.main-thread 0 libsystem_kernel.dylib 0x00007fff203072ba mach_msg_trap + 10 1 libsystem_kernel.dylib 0x00007fff2030762c mach_msg + 60 2 com.apple.framework.IOKit 0x00007fff22af8266 io_ps_copy_powersources_info + 149 3 com.apple.framework.IOKit 0x00007fff22af808b IOPSCopyPowerSourcesByType + 106 4 com.pioneerdj.rekordboxdj 0x0000000100759db3 +[PowerStatusInternal getACLineType] + 19 5 com.pioneerdj.rekordboxdj 0x000000010075f112 PowerStatusObserver::timerCallback() + 18 6 com.pioneerdj.rekordboxdj 0x0000000102261fa9 juce::Timer::TimerThread::callTimers() + 233 7 com.pioneerdj.rekordboxdj 0x0000000102262b29 juce::MessageQueue::runLoopSourceCallback(void*) + 57 8 com.apple.CoreFoundation 0x00007fff2043597c __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17 9 com.apple.CoreFoundation 0x00007fff204358e4 __CFRunLoopDoSource0 + 180 10 com.apple.CoreFoundation 0x00007fff20435664 __CFRunLoopDoSources0 + 242 11 com.apple.CoreFoundation 0x00007fff2043408c __CFRunLoopRun + 893 12 com.apple.CoreFoundation 0x00007fff2043364c CFRunLoopRunSpecific + 563 13 com.apple.HIToolbox 0x00007fff28671ab3 RunCurrentEventLoopInMode + 292 14 com.apple.HIToolbox 0x00007fff28671815 ReceiveNextEventCommon + 587 15 com.apple.HIToolbox 0x00007fff286715b3 _BlockUntilNextEventMatchingListInModeWithFilter + 70 16 com.apple.AppKit 0x00007fff22c346f2 _DPSNextEvent + 864 17 com.apple.AppKit 0x00007fff22c32ec5 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1364 18 com.apple.AppKit 0x00007fff22c25239 -[NSApplication run] + 586 19 com.pioneerdj.rekordboxdj 0x000000010225dbcf juce::JUCEApplicationBase::main() + 143 20 com.pioneerdj.rekordboxdj 0x000000010225db23 juce::JUCEApplicationBase::main(int, char const**) + 83 21 libdyld.dylib 0x00007fff20357f5d start + 1
Sorry to hear about that - please file an inquiry ticket here and our support team will gather some additional information to assist you in resolving this issue. Thanks.
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