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Not sure - I'll direct you to please file an inquiry ticket here and our support team will gather some additional information to assist you in resolving this issue. Thanks.
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Can't log into Tidal
Hi,
I have been unable to log into Tidal using Rekordbox for a while now. I have the free version of Rekordbox but can use production mode as I have an unlocked device (from all the info I have seen from Pioneer this is all I should need, I may be incorrect though and this may be the issue). I also have a Tidal subscription.
When I click the login button it opens the page to log in to Tidal but when I do so this is not reflected in Rekordbox and the log into Tidal button is still there.
As suggested by other posts I have used different default browsers (Safari, Chrome and Mozilla) but get the same result. I also have the most up to date version of Rekordbox. Any suggestions on how to fix this would be appreciated.
Thanks!
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Hi there,
I am also unable to log into Tidal (in fact I never was able to). I am running rekordbox 6.4.2 on macOS with a DJM 400. Please advise!
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Hi there
I think you are using Chrome as your default Browser. Chrome don't forward the Authentication to Rekordbox.
Try to use a different Browser, I used Firefox.
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I've used Firefox, Safari and Chrome as my default browser none of them have worked for me unfortunately.
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It could be you are using a plugin or other security setting in the browser preventing it from passing that data back to rekordbox.
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I've check all settings and they all seem standard to me. I also think it it's unlikely that there would be a setting across all three browsers I have tried which would prevent them all passing on the relevant data. Is there a particular setting/plug in you are referring to?
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Same issue here guys - tried Safari, Firefox, Chrome etc. No luck :(
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Sorry to hear that, please file an inquiry ticket here and our support team will gather some additional information to assist you in resolving this issue.
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